School Bus

Warranty Information

Contact Sam Armour for warranty information at sarmour@telingroup.com or 952-443-6351

Attn: All work completed by CPWA's (Customer Performed Warranty Agreement) must fill out the below Warranty forms.
Click the following links for Warranty paperwork to be used when requesting a claim to be filed.
Thomas and Freightliner claims

Braun and Ricon claims

Thomas Built Buses


Parts Warranty

Thomas Built provides limited warranty protection for aftermarket parts sold directly through Thomas Built Buses dealers. Coverage is for defective material and/or workmanship for 12 months.


Vehicle Warranty


Thomas Built Buses Lengthens Warranty Coverage

The cost of parts and services plays a significant role in the total cost of ownership. Obviously, the more you spend on parts and services throughout the year, the higher your total cost of ownership. Purchasing cheaper parts or skimping on maintenance and necessary service visits might lower your initial cost, but in the end you'll pay much more when parts start to fail.
So how can you lower your total cost of ownership? By choosing a quality, durable product backed by a strong warranty.
Thomas Built Buses traditionally has offered some of the most robust warranties in the industry. And now it's made two of those warranties even stronger, which means more savings for you. Thomas Built Buses has just lengthened the coverage period for both the company's standard Saf-T-Liner® C2 base warranty and the standard body and chassis paint coverage for all models.
The Saf-T-Liner C2 base warranty will now provide three-year or 50,000 mile coverage as compared to the previous one-year warranty, starting with units built on or after October 1, 2014. The enhanced warranty will cover the chassis, as well as many other components including electrical and manual controls, safety equipment, assemblies and more. Normal wear items are excluded.
The standard body and chassis paint warranty, which covers all models built on or after October 1, 2014, will be extended from three years to five years.

Thomas Built Buses are built for durability, and with this new warranty extension, owners can save even more on parts and services for years to come.

Thomas Built provides powerful, confidence-building warranty protection for all its vehicles, backed by exceptional customer service. Anyone who purchases a new vehicle is entitled to warranty protection, as well as peace-of-mind that any questions will be answered promptly and satisfactorily. We strive to deliver this for every vehicle, every day. Every new vehicle comes with a limited warranty that covers defects in material and/or workmanship, which will be repaired free of charge within the warranty period. For emergency issues, call the Customer Assistance Center 24-hours a day/7 days a week.

ElDorado National

Because ElDorado builds among the best buses in the industry, we can afford to provide among the best warranties in the industry.

Click the following link for more information. Manufacturer's Limited Warranty for the Aero Product Line

Diamond Coach Corp

Click the following link for more information. Diamond Limited Warranty